Revista de atención al paciente

Abstracto

Knowledge and Perception of Patients towards the Roles and Service Rendered by Health Information Professionals in Healthcare Institutions

Yusuf Popoola*, Victoria Adu-Idowu, Ridwan Olamilekan Adesola, Samuel Ogundiran

Introduction: Health information management professionals play critical roles in collecting, analyzing, and maintaining data that physicians, nurses, and other health care providers rely on to deliver quality health care to patients in the hospital.

Aim: To assess the knowledge and perception of patients towards the roles and services rendered by Health information professionals in LAUTECH Teaching Hospital, Osogbo, Osun State, Nigeria.

Method: The study was a descriptive study design in which 144 respondents took part (42% male and 58% female) in a sample selected from patients in LAUTECH teaching hospital, Osogbo, Osun State, Nigeria; using simple random sampling to selects respondents. Data was collected with the use of a structured self-administered questionnaire with closed ended questions and was analyzed using SPSS version 21.

Result: Based on the findings of this study, it was observed that patients know the importance of health information managers in health care services rendered in the hospital and also have the knowledge and perception on health records personnel function in health institutions. It can be concluded that with the various challenges faced by the patients and which was identified in this study the hospital meets up with the expectation of the patients by providing necessary equipment and resources needed (Human resources, equipment, conducive working environments and lots more) to improve health care services rendered to patients by health information professionals.

Conclusion: Based on the research findings, health information professionals should be very effective in carrying out their duties. Friendly to the patient and gives calmness of mind during clinics.